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Important Update About Our Banking Systems
UPDATE As of 9/18/26
We are pleased to announce that all SWECU systems and services have been restored and are operational.
We sincerely apologize for the extended disruption and the frustration and inconvenience this outage has caused. We understand how important it is to have reliable access to your accounts, and we recognize the impact this situation has had on our members. We greatly appreciate your patience and understanding while our team worked through this unprecedented situation.
Saturday Member Assistance
To provide additional support, SWECU will be open tomorrow, Saturday, from 9:00 a.m. to 11:00 a.m. for members who need assistance with their accounts or have questions related to the outage.
Our team will be available to help and answer questions. We want to make sure our members know that we are here for you and are committed to helping in any way we can.
System & Security Update
At this time, there is no evidence of unauthorized access to member accounts or data, a data breach, malware, ransomware, or other malicious activity associated with this incident.
The outage was related to our core processing technology infrastructure. While our systems have now been restored, we recognize the importance of understanding exactly what occurred and how we can strengthen our systems and processes moving forward.
SWECU will be following up directly with our core processor and technology partners to conduct a thorough review of the incident. We will be asking questions regarding the cause of the outage, the technology infrastructure supporting our services, the response and recovery process, and steps that can be taken to help prevent a similar disruption in the future.
We know that restoring service is only part of the responsibility we have to our members. We are committed to learning from this experience and continuing to evaluate the technology and infrastructure that support your credit union.
Thank you for your patience, understanding, and continued trust in SWECU. We are grateful for the opportunity to serve you and appreciate your membership.
As of 9/17/26
First and most importantly, your money is safe and your personal information remains secure. The outage we recently have been experiencing is not related to a cyberattack, fraud event, or data breach.
We know many of you rely on us every day to access your accounts, receive direct deposits, pay bills, and manage your finances. We understand how frustrating and concerning this situation is, and we want you to know that we are working closely with our core processing provider, Sharetec, to restore services as quickly and safely as possible.
SWECU’s core technology provider experienced a widespread service interruption and is working to restore access for many credit unions simultaneously.
SWECU has been restored and is running business as usual with the exception of home and mobile banking and automated response system.At this time, we have not been given a definitive timeframe for when these services will be fully restored. Our technology provider continues to work toward restoring these services as quickly as possible.
An Update from Our Core Processing Provider:
Progress
Additional credit unions were returned to core processing overnight. Restoration is continuing as environments are being stood up in sequence, and the credit unions still waiting will be brought up as that work proceeds. Work continued through the night with the full team in place.
Order of restoration
Core processing for every affected credit union comes first. Online and mobile banking remain unavailable for all credit unions, including those whose core services are operating, and will not be brought back until core processing is restored for every credit union. Digital services will follow once all cores are up.
Timing
Restoration will continue through the day for credit unions not currently online. We do not yet have a confirmed restoration time for our home and mobile banking, and we will not give you one we cannot stand behind.
There has been no data breach or unauthorized access to your data. This remains a service availability issue, not a security incident.
Questions You May Have
Is my money safe?
Yes.
There is no indication that member funds have been lost or compromised. The recovery efforts were specifically designed to protect the accuracy of account information and transactions.
Has SWECU been hacked?
No.
This is not a cybersecurity incident. According to Sharetec, the disruption was caused by a data center infrastructure failure and not by unauthorized access to systems or member data.
Is my personal information secure?
Yes.
Sharetec has confirmed there has been no data breach and no unauthorized access to member information.
What about my direct deposit?
We understand many members are concerned about payroll deposits.
As of 9/17 all deposits have posted to member’s accounts. There is currently no indication that incoming deposits have been lost. Sharetec’s recovery process is focused on ensuring all transactions and account records are restored accurately.
What about online bill payments?
Bill payments have resumed normal status and should be sent out as requested. We ask that you verify the payments you submitted before the outage were completed as requested.
Our Commitment to You
Our commitment to assisting our members and ensuring the accuracy of your accounts are our top priority. We will continue to monitor the situation to ensure that we have sustained restoration and will follow up with our core processor to ensure steps are taken to help prevent a similar disruption in the future.
We recognize that this outage has caused frustration, and we sincerely appreciate your patience and understanding. We hope that our responsiveness and availability throughout this situation have helped rebuild your trust in our commitment to supporting you.
Thank you for your patience, understanding, and continued trust in SWECU.
